Terms Of Service

Shreeyash Medicals values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase from us.

1. Information We Collect

• Name, phone number, email address
• Delivery address
• Prescription details (where required)
• Order and payment details

2. How We Use Your Information

• Processing and delivering your orders
• Prescription verification (if applicable)
• Customer support and communication
• Improving our services
• Legal and regulatory compliance

3. Prescription Information

Any prescription shared with us is used strictly for medicine verification and is kept confidential as per pharmacy regulations.

4. Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

5. Sharing of Information

We do not sell or rent your personal information. Information may be shared only:

• With delivery partners for order fulfillment
• When required by law or regulatory authorities

6. Cookies

Our website may use cookies to improve user experience and website functionality.

7. Your Consent

By using our website, you consent to this Privacy Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the website implies acceptance of any changes.

9. Contact Us

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Return and Refund Policy

1. No Return Policy on Medicines

Medicines and healthcare products once sold cannot be returned or exchanged, except in the following cases:

• Product delivered is damaged
• Product delivered is expired
• Wrong product delivered

2. Reporting an Issue

Any issue must be reported within 24 hours of delivery with proper proof (photo/video) shared via WhatsApp or email.

3. Eligibility for Refund/Replacement

• Replacement of the product, or
• Refund of the amount paid

4. Refund Process

Approved refunds will be processed within 5–7 working days through the original payment method.

5. Non-Medicine / Food Products

Returns may be accepted only if the product is unused, unopened, and in original packaging, subject to approval and FSSAI guidelines.

6. Contact for Returns

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